Refund policy

We offer a 30-day return window, which means you have 30 days from the day your order arrives to request a return 

Return Eligibility 

To be eligible for a return, items must be:

• Unworn & unused

• With original tags attached and liners in place

• In original packaging

• Accompanied by proof of purchase

How to Start a Return 

To begin a return, please email us at hello@babyjswim.com
If your return is approved, we’ll send you a return shipping label along with simple instructions on what to do next.

Please note: returns sent without first requesting approval won’t be accepted 🤍

Return Address:
PO Box #25034 Citadel RPO
St. Albert, AB T8N 6Z9
Canada

If you have any questions at all, don’t hesitate to reach out — we’re always happy to help 

Damages or Issues 🤍

Please inspect your order as soon as it arrives. If something isn’t quite right (damaged, defective, or incorrect item), contact us right away so we can fix it for you 

Non-Returnable Items 

Some items can’t be returned, including:

• Sale items

• Gift cards

• Custom or personalized items

If you’re unsure about your item, feel free to email us before purchasing 

Exchanges 

The easiest way to get the perfect fit or style is to return your original item once approved, then place a new order for your replacement 

European Union Customers 

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it — no explanation needed. Items must be unworn, unused, with tags, and in original packaging.

Refunds 

Once we receive and inspect your return, we’ll notify you about your refund status.
If approved, refunds will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card provider to process it.

If it’s been over 15 business days since your return was approved, please reach out to us at hello@babyjswim.com and we’ll take care of it 

We appreciate you always — thank you for the love